How we hire and the Mamo process
The hiring process can be a challenging journey to navigate. At Mamo, we want to make this a pleasurable and enjoyable experience – even if you don't get the job, we want you to walk away as though you have grown as a person from your interactions with Mamo and that you still wish to use our products.
From entry-level to leadership roles, we want each candidate set up for success through information and resources that will help you be your best and delight the team at Mamo with your qualities of benevolence, skills and being human.
Mamo's hiring process is an essential part of our culture. Everyone at Mamo cares deeply about their work environment. We believe that set and setting are vital to our culture and employee experience. At Mamo, "set" is a person's mental state to the workplace experience, like thoughts, mood, and expectations. "Setting" is the physical and social environment in which individuals and teams work. We are developing a diverse and inclusive workplace culture with a radical focus on set and setting, which begins with an open and transparent hiring process.
With that in mind, we have created this resource that we hope will help you navigate through our hiring process.
Begin with self-reflection
If it's true that "all work is love made visible," as Khalil Gibran said in his book The Prophet, then surely a fulfilling career should be emotionally exciting, intellectually stimulating, and tangibly rewarding. Easier said than done! Ask yourself these questions to help you look back and discover some of your most exciting and rewarding experiences:
- What is the most rewarding job you've ever had? Why?
- What is something you learned that made everything that came after easier?
- What do you enjoy more, solving problems or pushing the discussion forward?
- Describe the best team you ever worked with. What made that experience stand out?
- Have more of your achievements come from solo effort or teamwork?
Investigating and discovering these questions will allow you to discover what you truly seek to do next and your career direction. While also appreciating what is important to you in your career.
While skills are essential at Mamo, we look for people with (life) experience, perspective, and audacious passion for what they do. This, coupled with hard skills, makes you an ideal Mamoer.
The future of work is to be socially intelligent and technically savvy
At Mamo, we believe that social and emotional intelligence inside the workplace is like oxygen. Oxygen helps all living things grow and is key to survival. Emotional intelligence is a life force that helps people grow individually and collectively. It helps produce and attract like-minded people, turning our emotions into positive energy and making high productivity and delightful products and services. To begin the process of assessing and growing your emotional intelligence, here are some questions we cover during interviews and that you may ask yourself:
- Are you aware of your feelings and why you feel the way you do?
- Are you aware of your strengths, limitations, and blind spots?
- Are you aware, and do you recognize when your behaviors or actions affect others?
- Are you able to manage your distressing emotions well and bounce back quickly from stressful situations?
- Are you able to adapt smoothly to change?
- Are you able to manage your emotions; calm yourself down when you feel anxious or upset?
- Are you able to listen without jumping to judgment?
- Are you able to focus on the big picture and main priorities?
- Are you able to see the steps it takes to get there?
- Are you able to detect the feelings of others around you and understand their way of seeing things?
- Are you able to freely admit to making a mistake?
- Are you keen on negotiating agreements that benefit both you and others to settle conflicts?
Use the Principles You assessment to understand yourself, understand others, and help others understand you. You'll love it; we did!
Begin your job search at Mamo
Let's get to know each other
Now that you have taken the time for self-inquiry, it should help you better understand yourself. Now it's our turn; we want you to have a good sense of who we are, our values, and what it's like working at Mamo.
We believe in developing a relationship and understanding with all candidates to ensure we are well suited. We want you to feel like you have all the information you need in hand about the company so you find the proper role.
Check, update and take care of your resume
Please don't just submit your last resume; you deserve some special attention. Instead, please take this opportunity to revisit and look at your resume to make sure it makes sense for anyone looking at it at Mamo. We love candidates who go that extra mile and pay attention to details in their resumes!
But it doesn't have to be too complicated. Your resume should tell the truth, highlight your most unique qualities, and capture readers' attention.
Your resume should be
- Specific rather than general
- Active rather than passive
- Written to express, not impress
- Articulate rather than lengthy descriptions
- Fact-based (quantify and qualify)
- Written for people who scan quickly
Style and format
- Be consistent in format and content
- Make it easy to read and follow, balancing white space
- Use consistent spacing, bold, and capitalization for emphasis
- List headings (such as experience) in order of importance
- Within headings, list information in reverse chronological order (most recent first)
- Avoid information gaps such as a missing summer
- Start each line with a date
- Check that resume looks correct when converting to .pdf
First impressions matter. While we are only human, and mistakes happen, spend some time investigating these top resume mistakes. It's always good to have someone you trust with fresh eyes to take a look, to avoid those doh! moments.
- Spelling and grammar errors
- Missing email and phone information
- Using passive language instead of "action" words
- Not well organized, concise, or easy to skim
- Not tailored to the position or industry
Here are a few points to keep in mind when finalizing your resume.
- Don't use personal pronouns (such as 'I')
- Don't use abbreviations
- Don't use a narrative style; keep on point
- Don't number or letter categories
- Don't use slang or colloquialisms
- A cover letter is not necessary
- A photo is not necessary
- Age or gender is not necessary
- Don't list references
Ready? Steady? Go apply online
At Mamo, we think about hiring in the same way we do our product – efficient and delightful! Our interview process varies between 4 and 6 stages, depending on the role. Here is a general overview of what you can expect in how we assess candidates, again, depending on the part.
Recruiters at Mamo assess your application in the following two ways.
Your application questions
First and foremost, we look at your answers to our questions in the job application. So be sure to spend some time answering the questions.
We don't think resumes are going anywhere any time soon. They serve as an excellent first impression of your skills. As outlined above, be sure to spend time updating your resume and making it relevant to the role you are applying for.
If our recruitment team believes you may be a good fit for the role based on your application questions and resume, you'll begin the interview process, which could have one or more of the following stages.
After submitting your resume, you may be asked to do a brief online assessment, like a coding challenge, if you're applying for a software engineering role. We may ask you to complete an online screening test that allows us to make better, faster, and easier hiring decisions.
Short phone or video call
Before you begin in-depth interviews, you'll typically have one or two shorter conversations over the phone or video. These will usually be with a recruiter and then with either the hiring manager or peer on the team, and are designed to assess critical skills you'll need for the role.
We sometimes ask candidates to complete a small project before a panel interview, ranging from designing (UI/UX) a prototype for a problem statement, a presentation, or even prepping a case study to providing code samples. We do this to understand how detailed orientated you are, how you think, and your approach to problems. Timelines and deliverables vary, and your recruiter will share and negotiate these with you so that we are not taking up too much of your time.
We love interviewing at Mamo and take great pride in ensuring your success. While you may not get the role, we also believe that you could be a user; we treat everyone with a great deal of respect and benevolence. And if you do get the role, we believe our first users and customers are our employees. As such, expect our interviews to be friendly and two-way, where you will have time to ask questions, so be sure to come prepared!
Our interview process can be rigorous, sometimes with back-to-back interviews. These are usually done either over video or in person. That said, we believe in creating an equitable and inclusive experience where candidates from a wide variety of backgrounds have an opportunity to succeed.
Last and by no means the least, we want to make sure that your personality and skills are a good match at Mamo.
An ideal Mamo’er
Finally, we want to understand how you will fit and operate within the organization's collective. We do this by exploring three areas of what we think makes a delightful Mamo’er!
- Your energy, attitude, and aptitude are contagious. You are heart-minded, socially intelligent, and understand this untapped resource's power for personal and professional growth.
- You deal with difficult situations in a composed and compassionate manner, and you understand this is when being calm matters the most.
- You have a strong understanding of human connection, communication, and leadership. You can foster strong relationships through empathy, compassion, and trust. However, you also have the artful ability to know when to be assertive and courageous and leverage this sparingly to get things done.
- You can step out of your day-to-day world and introspect about the impact of your actions and choices.
- You are self-aware and adapt to your surroundings and environment. Self-awareness is not only about knowing how you move through the world but also about how your energy affects others in a workplace environment. This ability allows you to understand that everything is connected. Your interactions with your colleagues, your attitude, and your responses.
- You are a kind and generous person who understands that you can improve your communication and connection, establish trust, and deepen relationships to get things done by putting others first and adopting a service mindset. You have a get things done attitude and are eager to see projects and initiatives to fruition.
- You give people your undivided attention and listen with the intent to understand and learn from others, not simply to respond. When you're focused on them, you send a message that they matter, which will improve your communication and connection.
- You don't take yourself and life too seriously, knowing that today's problem is tomorrow's learning and a better future.
- You appreciate, make time, and have a deep passion for activities outside of work that allow you to release and reset, perhaps jiu-jitsu, dance, skydiving, running, or yoga, whatever makes you feel delightful!
- You have a cadence for all things experiential; your work balances the intersections of analytical-convergent-thinking, critical-thinking, and lateral-divergent-thinking, creative-thinking.
- You are an ambassador of the company who acts and speaks with pride about the company. You understand that having equity in the company makes you an owner.
- You are mission, vision, and value-driven by getting behind the company and its leaders. You align, rally, and support others through your passion and actions.
- You are attentive to process design and automation and have a wicked ability to simplify complexity, to extract the essence from systems and processes to get things done.
- You love to solve big problems by dissecting them into small pieces. You take pride in sharing the solution with team members so that everyone benefits. What's more, you continue to explore solutions for efficiency to improve the company's operations process.
- You can operate calmly, kindly, and with compassion in ambiguous situations and a busy environment and focus on multiple initiatives effectively through impeccable project management.
- You enjoy number crunching. You have exceptional research, critical thinking, and analysis skills.
- When things are documented and shared with current and future team members, you feel accomplished and lighter.
- You are an effective coordinator, organizer, and doer, leading by example through your actions.
- You are a builder and a bridge between humans and technology.
- You are empowered by technology, reducing the time gap in solving critical business issues and ensuring faster delivery of tasks.
- You loathe to right-click and are a keyboard shortcut ninja. When you repeatedly find yourself doing a task, you actively seek ways to automate it, giving back some of your precious time while creating efficiency for the business.
- You understand the abundance of data and use this vast information to pause and make sense of it to create strategies that turn into processes, decisions, products, and features.
Decision and offer
Once your interviews are complete, the team internally reviews all feedback, perspectives, assessments, and project work. Generally, we make decisions quickly. Occasionally they can lead to a hiring committee meeting where leadership and team members discuss candidates. Either way, the Mamo recruitment team will keep you updated.