How a luxury private jet charter company unlocked speed and flexibility with Mamo
Voyex is a luxury lifestyle and private aviation company offering bespoke jet charters and curated travel experiences for high-net-worth clients worldwide. Beyond private air travel, Voyex delivers a full lifestyle solution through its concierge and travel services.
A brand built on seamlessness
For a high-end lifestyle and private jet company like Voyex, luxury isn’t just about private flights. It’s about creating effortless experiences for clients who are used to the best, from the moment they make a request to the moment they step onboard.
Voyex goes far beyond arranging jets. They offer a full lifestyle solution: private air travel, luxury lifestyle and concierge services. Every interaction has to feel frictionless and immediate. Behind the scenes, however, delivering that level of service requires speed, liquidity, and precision.
The growing bottleneck
As the company grew, so did the operational pressure. Their existing payment infrastructure — a patchwork of providers — wasn’t keeping up.
The problems showed up in two big ways:
Cashflow delays at the worst possible time. Previous providers promised good rates and speed, but reality told a different story. Rates were inconsistent, teams were unaligned, and customer support was almost nonexistent. Most critically, funds from client payments were locked up for up to five working days.
Limited tools meant limited flexibility. They needed a single, powerful platform that could handle both accepting client payments and issuing cards to pay suppliers. Most providers could only do one or the other. And larger international players required a $1M monthly volume just to onboard, locking out growing luxury brands that operate at a different rhythm.
In an industry where operators must be paid upfront and permits secured immediately, waiting on cashflow was more than inconvenient, it was business-critical. “When a client says yes to a service,” shared Nayana, Finance manager at Voyex, “everything else has to move within minutes, not days.”
A seamless shift with Mamo
The turning point came when they found Mamo. Suddenly, the financial side of their operations started to move at the same speed as their brand promise.
- Faster access to funds: No more five-day waits. Payments made through Mamo are made available on the same day, allowing them to secure aircraft, permits, and ground services right away.
- One platform, multiple capabilities: They can now accept payments through shareable links and issue virtual cards to their operators, all from one dashboard.
- Smarter card controls: Unlike their previous cards with low limits and 5% transaction fees, with Mamo they can place holds without immediately deducting funds, lowering costs and giving them more controls.
And when things needed a human touch, the difference was immediate:
“What truly sets Mamo apart is their Support team. They’re available even outside regular hours, something rare in this space. That level of support has allowed us to focus on delivering for our clients, not chasing our providers.”
Real impact on the ground and in the air
Here’s what they got with Mamo:
- Settlement time: from five days to same day
- Reduced card costs by eliminating 5% transaction fees
- Faster flight confirmations and service coordination
- Stronger client trust through reliability and speed
By solving a silent but crucial part of their business, payments and cashflow, they unlocked smoother operations and a more elevated client experience. Today, when a high-net-worth client calls to book a flight or arrange a luxury experience, the financial backend no longer slows them down.
A future as fast as their clients
Luxury experiences rely on precision and timing. With Mamo, this lifestyle brand isn’t just keeping up, it’s moving ahead.
A smoother cashflow means no more hesitation, no more delays, and no more choosing between service quality and operational realities.
“Mamo gave us something we couldn’t get elsewhere: speed, flexibility, and real partnership.”
At its core, this story is about enabling a luxury brand to uphold its promise: delivering seamless, effortless experiences with speed and confidence.
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