Time is money: The Dream Holidays journey with Mamo
Dream Holidays is a travel agency registered in the UAE that specializes in customized holiday packages and flight bookings for clients across South Asian and African communities.
When listening to Bilal Ahmed, founder of Dream Holidays, it’s clear that his company’s story is one of passion, resilience, and growth. Their success comes from a customer experience built on care, speed, and precision. Each journey starts with targeted digital marketing, followed by a one-on-one consultation that helps tailor every trip to the traveler’s needs. Before issuing tickets, the team double-checks every detail through a confirmation process with the customer; a small step that ensures accuracy, trust, and the kind of service that keeps customers coming back.
“At Dream Holidays, customer satisfaction comes first. About 90% of our first-time fliers come back to us or refer others, and that says everything about how we do business.”
To stay competitive, the company runs part of its operations from a dedicated in-house backend team that helps streamline processes and reduce costs, allowing Dream Holidays to offer competitive prices without compromising on service quality.
Originally started in the UK and now expanded to the UAE, Bilal explained that the decision to also set up in the UAE was driven by ease of doing business and flexibility. Since then, the company has operated successfully for over a year, building a reputation for reliability and personalized service.
Holiday businesses get no breaks
For a business like Dream Holidays, cashflow is the engine that keeps everything moving. They rely on timely access to funds from flight and hotel bookings to secure services quickly for their clients. However, typical payment processing hold times, often taking three or more working days to settle, created constant strain and slowed down operations. This was all the push they needed to find a better way.
When the pain point was communicated to the Mamo team, the solution was clear: introduce daily settlements to ensure faster access to funds. The impact was immediate — easing financial pressure, improving operational efficiency, and enabling steady growth across the business.
Today, Dream Holidays channels the majority of its transactions through Mamo, and the fast access to funds has empowered the company to grow its team, acquire its own office space, and expand into new markets.
Corporate spending simplified
Beyond payments, the Mamo corporate card has become a useful tool for Dream Holidays’ marketing budget and managing general business expenses.
“The cashback incentive has been a welcome bonus, but the real value lies in simplified expense management. Having one place to manage all our business expenses makes budgeting and reporting much easier. As we launch campaigns for new markets, expand the team, we want our focus to remain on continuous successful output, not worrying about the operational or logistical aspect of managing expenses and Mamo is just right for that.”
Future horizons and keeping up with the pace of tech
Looking ahead, Dream Holidays is committed to enhancing its end-to-end customer experience through technology. A key part of this strategy is to integrate Mamo more deeply across their systems — from website payments to expense management. This move is designed to better serve their expanding and diverse customer base.
By meeting customers at their preferred point in the purchase journey, Dream Holidays ensures a consistently efficient and pleasant experience. Whether customers prefer the convenience of solo booking or the dedicated support of a team member to handle the process, Mamo will continue to play a vital role in making this seamless experience a reality.
Run your business at jet speed with Mamo
Start collecting, paying, and spending, all in one place.