Frequently asked questions
The following questions cover how to get started, registration and general information we thought you may find useful during this private beta.
Mamo Pay Business will cost you 3% per transaction. There are no setup costs or any other fees, just a flat 3% fee per transaction.
There are no minimum or maximum limits when using Mamo Pay Business. However, keep in mind that we will only be able to send you a settlement if the total settlement payment is AED 100 or more.
Yes, Mamo Pay Business will only be able to send you a settlement if the total amount due is AED 100 or more.
If the payment has been transferred and settled to your bank account by Mamo Pay, the funds will be in your possession, therefore refunds would need to be managed by you.
However, if a payment refund request from your customers comes in before the transfer and settlement to your bank account by Mamo Pay, then we can reverse the transaction. The fee for this reversal would be 3%.
If you have any questions related to refunds please reach out on email@example.com.
We will send you an email receipt to inform you that your customer’s payment was successful. The receipt will include your customer’s name so you know who it’s from.
Mamo Pay Business is currently only available in AED. However, your customers can settle and pay in any currency using their international debit or card cards. Please note that exchange rates may apply. For more information please contact your card issuer or bank.
It usually takes seven days to settle payments, after the payment has been made by your customer.
Email us at firstname.lastname@example.org. And we’ll be happy to resend your payment link!
The Mamo Pay Business dashboard is coming soon and currently under development. This will allow you to track all transactions, including settled and pending payments between your business and Mamo Pay. We’ll share updates as we progress, but if you have any questions please reach out on email@example.com.
Yes! Amounts are easily modifiable both by you or by your customers. We want this process to be as seamless and intuitive as possible for businesses and customers alike. You can simply modify the amount inside the payment form in the amount input.
Tip: You can also edit the amount right from inside the URL by simply replacing the amount, for example here is a URL with the amount of AED 100
you can replace the '100' with any amount, here is an example with AED 235
In this beta phase, Mamo Pay Business will generate a single payment link for you. This link can be used to accept different amounts from your customers. For example, you can collect AED 100 from one customer and AED 240 from another, all using the same link!
Once you complete your business registration (it takes a few minutes), we will onboard your business and send you an email containing your payment link. This email will contain all the instructions needed to start sending payment links to customers and accepting payments from them.